Investigation Underway: Microsoft Copilot File Processing Concern

Microsoft has launched an investigation into a widespread issue affecting Microsoft Copilot in Microsoft 365, where users are experiencing limitations when performing file operations. The company has assigned the tracking ID CP1188020 for administrative reference.

The Issue and Impact

The reported problem prevents users from executing any operations on files directly within the Microsoft Copilot interface.

This includes uploading, downloading, editing, sharing, or manipulating documents and files required for day-to-day work.

Multiple users across the Microsoft 365 ecosystem have been affected, indicating a potentially significant infrastructure or application-level issue. The inability to process files through Copilot directly impacts productivity workflows, including document analysis, information extraction, and collaborative file management.

Organizations leveraging Copilot for document intelligence and file processing have reported workflow interruptions, forcing teams to use alternative methods to handle files.

Microsoft’s Response

Microsoft’s incident management team has officially acknowledged the situation via the Microsoft 365 Status channels, confirming that technical teams are actively investigating the root cause.

Real-time updates on the investigation are available in the Microsoft 365 admin center under the incident ticket CP1188020. The admin center allows administrators to monitor incident status, view mitigation steps, and receive estimated resolution timelines.

Recommendations for Users and Administrators

• Check the Microsoft 365 admin center and status page regularly for the latest updates.
• Temporarily use alternative methods for file processing tasks where possible.
• Ensure teams are aware of backup workflows to continue critical operations while the issue persists.

Microsoft is actively working to identify the underlying cause and implement a resolution. Users and administrators are encouraged to monitor official channels for updates and guidance until full functionality is restored.